Shipping policy

At Kala Fusion, every mandala art frame, crochet piece, and accessory is handcrafted by an individual artisan — no mass production, no duplicates. Because each piece is made with care, we handle shipping with the same attention. Please read this policy carefully before placing your order.

1. Order Processing Time

Since our products are handmade, every order is carefully prepared before being handed over to our courier partner. Total delivery time — from order confirmation to your doorstep — is 5–10 business days. During sale periods or for made-to-order pieces, this may take a little longer — you'll be notified if there's any significant delay.

Orders are processed and shipped Monday–Saturday, excluding public holidays.

2. Shipping & Delivery

We currently ship across India through our trusted courier partners.

  • Estimated delivery time: 5–10 business days from the date of order confirmation, depending on your location.
  • Delivery timelines are estimates provided by our courier partners and may vary due to weather, regional restrictions, or courier delays beyond our control.
  • We do not currently ship internationally.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email/SMS/WhatsApp message with your tracking details. You can use this to follow your package until it reaches you.

4. Order Cancellation

  • Orders can be cancelled within 24 hours of placement, provided the order has not yet been shipped.
  • To request a cancellation within this window, please write to us at info@kalafusion.in or message us on WhatsApp at +91 98905 54447 with your order number.
  • Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the product after it has been dispatched, please refer to our exchange terms below.

5. Damaged, Defective, or Incorrect Items

Because each piece is handmade and shipped with care, we don't offer exchanges for reasons of personal preference. However, we stand behind the quality of our work:

  • Products will be exchanged only if they arrive damaged, defective, or if you've received the wrong item.